How You Can Assess Security Measures Of The Help-Desk Systems?
Security is everything when it comes to opting for a help desk system. Before you commit yourself to a seller, evaluate whether they're going to offer you complete integrity, confidentiality, and high reliability in accessing data and customer details.
Does the seller framework employ top flight information services and centers? For instance, leading info centres like the Amazon Web Services Cloud offer several redundant web connections, redundant supply of power from more than one corporations, and physical safety of army level with defence against natural accidents like floods or tremors. Some of the finest cloud services offer a real-time replication of customer info for storage at 3 different locations continually.
When reading seller specifications, ensure that the structure offered would give high availability with load-balanced servers. It's best that the servers are spread all over several locations.
Don't go for any security option that's less than industrial-level SSL encryption for information transfer. It is ideal if your seller also offers several levels of successive firewalls - separately for each service layer. Your seller should guarantee that all latest security updates and fixes would be utilized for all operating systems, application components, and servers.
Support engineers of the seller should not have access to substructure configurations. The management of all configurations should be automated to guarantee a high level of security. Your assistance desk system should come with minimum downtime and total trustworthiness of data access 24x7.
Purchaser passwords should also be encrypted with password-change and re-setting options automated for larger privacy.
You may appraise the security strength of a help desk system based on following factors:
Profiles - Module-level permission for different job profiles and access controls should be easily controllable. The software should offer permission control for different profiles. Access rights should be managed easily with personal, public, or read/write/delete permissions.
Roles - Info sharing should be based totally on hierarchical profiles or roles of the members of the help desk team and managers. Info sharing should be possible at single levels to help your team members stand in for staff that is on a leave of absence from work.
Groups - Group management for adding one or two sub-ordinates, roles, locations, and so on. For controlled viewing of data should be possible with the software.
Never compromise on security features even if you need to compromise on capability when employing a free or paid version of any help desk system.
Does the seller framework employ top flight information services and centers? For instance, leading info centres like the Amazon Web Services Cloud offer several redundant web connections, redundant supply of power from more than one corporations, and physical safety of army level with defence against natural accidents like floods or tremors. Some of the finest cloud services offer a real-time replication of customer info for storage at 3 different locations continually.
When reading seller specifications, ensure that the structure offered would give high availability with load-balanced servers. It's best that the servers are spread all over several locations.
Don't go for any security option that's less than industrial-level SSL encryption for information transfer. It is ideal if your seller also offers several levels of successive firewalls - separately for each service layer. Your seller should guarantee that all latest security updates and fixes would be utilized for all operating systems, application components, and servers.
Support engineers of the seller should not have access to substructure configurations. The management of all configurations should be automated to guarantee a high level of security. Your assistance desk system should come with minimum downtime and total trustworthiness of data access 24x7.
Purchaser passwords should also be encrypted with password-change and re-setting options automated for larger privacy.
You may appraise the security strength of a help desk system based on following factors:
Profiles - Module-level permission for different job profiles and access controls should be easily controllable. The software should offer permission control for different profiles. Access rights should be managed easily with personal, public, or read/write/delete permissions.
Roles - Info sharing should be based totally on hierarchical profiles or roles of the members of the help desk team and managers. Info sharing should be possible at single levels to help your team members stand in for staff that is on a leave of absence from work.
Groups - Group management for adding one or two sub-ordinates, roles, locations, and so on. For controlled viewing of data should be possible with the software.
Never compromise on security features even if you need to compromise on capability when employing a free or paid version of any help desk system.
About the Author:
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