Back Office Operations: Great Assistance In Managing A Business
Any organization wanting to develop back office operations should think about making use of a system such as Enlighten software. With this particular program, pinpointing, recording and coping with error and lost-time becomes simpler. Why? It's because quality can be enhanced even more as it could be extensively assessed and managed while contact center performance and service are proactively dealt as well. On top of that, customer service surveys can be carried out in conjunction with staff suggestions and ideas while complaints are quickly resolved with the aid of this quality management system. When quality and waste are maintained, operational performance improves. Here are two examples of Enlighten's optimization systems that will demonstrate how it helps.
The Service Optimizer helps in the management of quality and waste. Reports and tools control information required to examine areas of reduced performance or where quality is being affected. With this particular information, staff will have the answers of where to center efforts to develop service and quality. Lost time, referred to as waste, is put into one of three categories: process driven loss, incident driven loss and error driven loss. As contact centers are really complicated, the this simplifies the process to make aspects of issue quicker to identify hence issues may be tackled effectively.
Process driven loss includes waste created caused by a poorly designed process. Employees must find different methods to complete the task. This may be poorly designed form in which employees must invest some time explaining how to complete the form to customers, time which could be better spent elsewhere. Incident driven loss is loss due to many things such as a lack of training, poor warehouse design or technology issues.
Nonetheless, when utilizing this particular software, employees can identify these areas to rectify the issues resulting in waste. Error driven loss is that in which a processor makes an error and another employee must come behind him or her to make the essential improvements.
Then there's also Performance Optimizer which features five software solutions meant to offer the overall big picture once aspects of loss have been determined. With this big picture, tools are supplied to boost general performance in the company's back office operations. It takes away lost time proactively and systematically that results to improved quality as well. The software takes this a step further while it categorizes the lost time to produce distinct categories then action can be taken. It quantifies both time lost and the volume while providing data necessary to create a business case, thus permitting the management team to assess the effectiveness within a quality framework.
The Service Optimizer helps in the management of quality and waste. Reports and tools control information required to examine areas of reduced performance or where quality is being affected. With this particular information, staff will have the answers of where to center efforts to develop service and quality. Lost time, referred to as waste, is put into one of three categories: process driven loss, incident driven loss and error driven loss. As contact centers are really complicated, the this simplifies the process to make aspects of issue quicker to identify hence issues may be tackled effectively.
Process driven loss includes waste created caused by a poorly designed process. Employees must find different methods to complete the task. This may be poorly designed form in which employees must invest some time explaining how to complete the form to customers, time which could be better spent elsewhere. Incident driven loss is loss due to many things such as a lack of training, poor warehouse design or technology issues.
Nonetheless, when utilizing this particular software, employees can identify these areas to rectify the issues resulting in waste. Error driven loss is that in which a processor makes an error and another employee must come behind him or her to make the essential improvements.
Then there's also Performance Optimizer which features five software solutions meant to offer the overall big picture once aspects of loss have been determined. With this big picture, tools are supplied to boost general performance in the company's back office operations. It takes away lost time proactively and systematically that results to improved quality as well. The software takes this a step further while it categorizes the lost time to produce distinct categories then action can be taken. It quantifies both time lost and the volume while providing data necessary to create a business case, thus permitting the management team to assess the effectiveness within a quality framework.
About the Author:
Manage quality and waste, incident and error driven loss as well as your contact centers within your Back Office Operations appropriately with Enlighten Software. Go to this website today to learn how its optimization tools can help you.. Unique version for reprint here: Back Office Operations: Great Assistance In Managing A Business.
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